At "Naqaa Herb & Oil", we strive to ensure our customers' satisfaction with their purchases. Therefore, we offer a flexible and easy return policy to help you if you are dissatisfied with the product or encounter any problems.
Return Terms:
Return Period: You can request a return within 14 days from the date of receipt.
Condition: The product must be in its original condition, unused, unopened, and in its original packaging.
Returnable Products: All products are returnable except perfumes and herbs that are sealed and unsealed.
Return Procedures:
Contact our customer service via email or phone within 14 days of receiving the product.
The product must be returned in its original condition with the invoice or receipt.
After verifying the product's condition, the amount will be returned to your account within 7 business days.
Non-Returnable Products:
Opened perfumes and herbs.
Products that have been used or damaged due to misuse.
Refund Policy:
If the product is successfully returned, the amount will be refunded in the same manner as the original payment.
Shipping fees are not refunded unless there is an error on our part in the product sent.
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